sob99
FAQ

sob99 requires a valid government-issued photo ID — your KTP (Indonesian National Identity Card) or a current passport — plus a clear selfie taken at the time of submission. The name and date of birth on your ID must match the details you provided at registration exactly. Documents are reviewed within one business day. Members who cannot complete KYC will not be permitted to deposit, wager, or withdraw funds.

No. sob99 strictly enforces a one-account-per-person policy. Duplicate accounts — even those created with different email addresses or phone numbers — will be detected during KYC review and permanently closed. Any balance in duplicate accounts is subject to forfeiture. If you have forgotten your login credentials, use the password-reset function or contact our support team at [email protected].

Click "Forgot Password" on the sob99 login page and enter the email address linked to your account. A password-reset link will be sent to your inbox within a few minutes — check your spam folder if it does not arrive promptly. The reset link is valid for 30 minutes. If you no longer have access to the registered email address, contact [email protected] with your KYC documents for manual account recovery.

BRI transfers to sob99 are typically processed within 1 to 10 minutes during peak hours (07:00–22:00 WIB). Transfers made late at night or during BRI system maintenance windows may take up to 30 minutes. If your deposit has not appeared in your sob99 balance after 30 minutes, contact our 24/7 support team with your BRI transaction receipt and the amount transferred for immediate investigation.

sob99 accepts deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. To deposit using an e-wallet, select your preferred provider in the Cashier section, enter the amount in IDR, and follow the in-app confirmation steps. E-wallet deposits are usually credited to your sob99 balance instantly. The minimum e-wallet deposit is Rp 20.000. E-wallet withdrawals are also supported, subject to the same provider being used for your most recent deposit.

The minimum withdrawal to a Mandiri bank account on sob99 is Rp 50.000. The maximum single withdrawal is Rp 50.000.000 per transaction. Mandiri withdrawals are processed within 5 to 30 minutes during regular banking hours (Monday to Friday, 08:00–20:00 WIB). Withdrawals submitted outside these hours or on public holidays are queued and processed on the next available banking day. sob99 does not charge any withdrawal processing fee.

sob99 does not charge members any platform fee for deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fee — this is outside sob99's control. To avoid unnecessary fees, use the exact virtual account number provided for each transaction and do not add any transfer description or reference note that could cause a routing mismatch.

sob99 covers a wide range of domestic and international football competitions, including BRI Liga 1 (with clubs such as Persija Jakarta, Persib Bandung, and Bali United), the English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, and FIFA World Cup qualifiers. Timnas Indonesia (Garuda) fixtures are also available, including AFF Cup matches. Market types include Asian Handicap, 1X2, Over/Under, Correct Score, and mix parlay (multi-leg accumulator) bets.

Mix parlay (multi-leg accumulator) is a bet type where you combine selections from multiple matches into a single wager. On sob99, you need a minimum of three selections to form a mix parlay. All legs must win for the bet to pay out — a single incorrect selection voids the entire parlay. The potential payout is the product of all individual odds, which means returns can be substantial. Mix parlay bets are popular for BRI Liga 1 and EPL weekends.

sob99 hosts hundreds of slot titles from studios including Pragmatic Play, Pocket Games Soft (PG Soft), NetEnt, Microgaming, and Spribe. Slot gacor (Indonesian slang for a slot that is currently paying out at a high rate) is a popular search term among Indonesian players. sob99 displays each game's published RTP (Return to Player) percentage so members can make informed choices. New releases and featured titles rotate weekly. All games are available on desktop and mobile without a separate app download.

sob99 offers sabung ayam (traditional rooster-fighting wagering) markets through its live cockfighting lobby, streamed in real time. Bets are placed on Meron (the favored side) or Wala (the underdog), consistent with standard cockfighting terminology. Matches run on a continuous schedule throughout the day. Members must complete KYC verification and have a funded account balance before accessing the sabung ayam lobby. Minimum bets and odds are displayed in IDR within the lobby interface.

Yes. The sob99 platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open sob99.cam in your mobile browser (Chrome, Safari, or any modern browser) and the site will adapt automatically to your screen size. All features available on desktop — including sports betting, live casino, slots, togel, and the cashier — are fully accessible on mobile. sob99 also supports landscape mode for an enhanced live casino experience.

Wagering requirements specify how many times you must wager your bonus amount before it converts to withdrawable cash. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before the bonus balance becomes withdrawable. On sob99, wagering progress is tracked in real time in your account dashboard. Different game types may contribute different percentages toward the wagering requirement — check the specific bonus terms for details.

Yes. sob99 runs weekly cashback and rolling rebate promotions for active members. Cashback is calculated as a percentage of net losses over a defined period and credited to your account on a set schedule, typically every Monday. Rebate programs are product-specific — sports betting, live casino, and slots each carry their own rebate rate. VIP members receive enhanced cashback tiers. Full details of each promotion, including minimum activity thresholds and payout timelines, are listed on the promotions page.

The sob99 VIP program rewards consistent players with tiered benefits including higher withdrawal limits, dedicated account managers, faster processing, exclusive bonuses, and invitations to special events. VIP status is earned through cumulative wagering activity — the more you play across all sob99 products, the faster you progress through the tiers. Current tier status and progress toward the next level are visible in your account profile. VIP promotions coincide with major sporting events such as the FIFA World Cup and BRI Liga 1 playoff season.

You must be at least 21 years old to register and play on sob99. This age restriction is strictly enforced through mandatory KYC identity verification during onboarding. sob99 will permanently close any account where the holder is found to be under 21, and any associated funds will be forfeited. If you are a parent or guardian and suspect that a minor may be accessing sob99, please contact [email protected] immediately so we can investigate and take appropriate action.

Log in to your sob99 account and go to Account Settings, then select the Responsible Gaming tab. Under Deposit Limits, choose a Daily, Weekly, or Monthly cap in IDR and confirm. The limit activates immediately. If you later wish to increase your limit, a mandatory 7-day review period applies before the change takes effect — this cooling-off window is designed to prevent impulsive decisions during a losing run. Decreasing a limit takes effect immediately.

Yes. sob99 offers self-exclusion periods of 6 months, 1 year, 5 years, or permanent closure. To activate self-exclusion, send an email to [email protected] stating that you wish to self-exclude and specifying your preferred duration. Your account will be locked within minutes of the request being confirmed. All marketing communications are suspended for the full duration. Permanent self-exclusion cannot be reversed, so please consider carefully before selecting that option.

sob99 customer support is available 24 hours a day, 7 days a week, including Indonesian public holidays. You can reach the team via live chat on the sob99 website or by emailing [email protected]. Native Indonesian-speaking agents are always on duty to assist members in Bahasa Indonesia if preferred, though support is also fully available in English. For responsible gaming concerns, please include "Responsible Gaming" in your subject line so your message is prioritised.